I will accept returns providing the goods are returned within five days and I have been emailed of this within 24 hours of receipt of the goods and you have received my acknowledgement email. This is of particular importance with international buyers who must note on the customs declaration on the parcel the item is being ‘returned’.
Dolly Diamond is not responsible for any customs or import duties imposed due to incorrect labelling.
I will only accept returns if the packaging labels and tickets attached to the goods are in tact and have not been removed also a refund or credit will not be allowed if there is any sign of the goods being used, soiled or damaged. There must be no sign of odours such as perfume deodorant smoke or washing soap.
The shipping for returned goods must be paid for by the buyer and a ‘Signed For’ service used. The refund or credit note will be refunded to you less the cost of shipping we incurred at the time of shipping plus a 10% administration fee against re-stocking and administration costs.
The return packaging must be secure and carried out with care. Please be aware the goods remain the property and responsibility of the buyer whilst in transit.